Contact Us | Physicians Mutual Pet Insurance

Physicians Mutual Insurance Company®

1-800-264-14171-800-264-1417

Physicians Mutual Insurance Company®

Customer Service
For You and Your Pets

Customer Service
For You and Your Pets

Find what you’re looking for in My Account

Send us your documents

Use your customer My Account to send medical records or requested supporting documents.

Or, mail your documents to:

Customer Service:

Physicians Mutual

Insurance Company

PO Box 2316

Omaha, NE 68172-4081

Claims:

Physicians Mutual

Insurance Company

PO Box 2018

Omaha, NE 68103-2018


Have another question about a Pet Policy? Send us a message.

Contact us

We’re here to answer your phone calls Monday — Friday: 8 a.m. – 5 p.m. CT

Telephone

Customer Service:

1-800-228-91001-800-228-9100

Claims:

1-800-228-91001-800-228-9100

Fax

Customer Service:

1-402-633-16041-402-633-1604

Claims:

1-402-633-12071-402-633-1207

Mail

Customer Service:

Physicians Mutual Insurance Company

PO Box 2316

Omaha, NE 68172-4081

 

Claims:

Physicians Mutual Insurance Company

PO Box 2018

Omaha, NE 68103-2018

Frequently asked questions about pet insurance

How do you know what plan is right for you? Take our assessment and find out!

Get Started Here

Electronic/Paperless Claims Submission

  1. Log into My Account online or with the PM My Account app (iOS) (Android).
  2. Select the “My Policies” icon.
  3. Select "Additional Actions" icon that is associated with your Pet Policy.
  4. Select "Submit a Claim" and answer the prompted questions.
  5. Upload a copy of your paid invoice and submit your claim.
  6. Include your pet’s medical records with your invoice or have your veterinarian send them to us with your pet policy number.

Phone/Fax Claims Submission

You can also call us at 1-800-228-9100 1-800-228-9100 and we can assist you with your claim. Should you want to fax the claim documentation, our fax number is 1-402-633-1207.

Required Information

  • Medical records
  • Paid invoice showing a zero balance owed by you

Medical records: To effectively process your claim, we need the last 24 months of medical records sent to us, including any clinic/veterinary notes. Either your veterinarian or you can contact us or fax us at 1-402-633-1207.

See

You can downgrade your plan at any time during the policy period. If your pet gets treated or diagnosed before the change in coverage, your policy is subject to the new deductible and/or annual limit.

You can request an upgrade to your policy at your annual policy renewal. The requested upgrades are subject to our underwriting approval. If your pet gets treated or diagnosed before the change in coverage, your policy is still subject to the old deductible and/or annual limit. Any endorsements or exclusions to the policy will carry over to the new policy terms.

Additionally, all pets on your policy will be subject to waiting periods and pre-existing condition exclusions if you choose to upgrade your policy.

All policy changes requested at times other than annual renewal will be effective at 12:01 a.m. local time the next calendar day following the processing of your requested changes.

To make changes to your policy, give us a call at 1-800-228-9100 1-800-228-9100 or message us.

Get one step closer to protecting your pet

Please wait while we retrieve information for you. To find out about the products that are available please call 1-800-264-14171-800-264-1417.

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