Electronic/Paperless Claims Submission

1. Log into My Account online or with the PM My Account app (iOS) (Android).
2. Select the “My Policies” icon.
3. Select "Additional Actions" icon that is associated with your Pet Policy.
4. Select "Submit a Claim" and answer the prompted questions.
5. Upload a copy of your paid invoice and submit your claim.
6. Include your pet’s medical records with your invoice or have your veterinarian send them to us with your pet policy number.

Phone/Fax Claims Submission

You can also call us at 1-800-228-9100 1-800-228-9100 and we can assist you with your claim. Should you want to fax the claim documentation, our fax number is 1-402-633-1207.

Required Information

• Medical records
• Paid invoice showing a zero balance owed by you

Medical records: To effectively process your claim, we need the last 24 months of medical records sent to us, including any clinic/veterinary notes. Either your veterinarian or you can contact us or fax us at 1-402-633-1207.

See Physicians Mutual Pet Coverage Details

You can downgrade your plan at any time during the policy period. If your pet gets treated or diagnosed before the change in coverage, your policy is subject to the new deductible and/or annual limit.

You can request an upgrade to your policy at your annual policy renewal. The requested upgrades are subject to our underwriting approval. If your pet gets treated or diagnosed before the change in coverage, your policy is still subject to the old deductible and/or annual limit. Any endorsements or exclusions to the policy will carry over to the new policy terms.

Additionally, all pets on your policy will be subject to waiting periods and pre-existing condition exclusions if you choose to upgrade your policy.

All policy changes requested at times other than annual renewal will be effective at 12:01 a.m. local time the next calendar day following the processing of your requested changes.

To make changes to your policy, give us a call at 1-800-228-9100 1-800-228-9100 or message us.