Administrative Questions

How do I change my address?

It's simple. Just log in to My Account and fill out the brief online form; you'll be notified by email when we receive your request. Or, if you prefer, simply download the form and mail it back to us. Remember, it's important to always keep your information up-to-date, so let us know as soon as possible if anything changes.

How do I get a copy of my insurance policy, billing statement or health ID card?

There's no need to worry if you've misplaced or accidentally damaged your insurance policy, billing statement or health identification card. We'll be happy to send you replacements. Just log in to My Account and fill out the brief online form or, if you prefer, simply download the form and mail it back to us. Then, we'll send you the documentation you need, normally free of charge.

How do I change my beneficiary?

Changing a beneficiary is an important decision, so we'll take great care to honor your request. Please complete and mail the Change of Beneficiary form to begin the process.

How do I get help with my annuity?

Many of the forms you'll need to service your annuity are available as downloads. There are forms for requesting a withdrawal, making additional premium deposits and more. If you don't find what you need, just call our toll-free Annuity Customer Service Center at 1-800-720-2891.

Where can I find my insurance policy number in my documents?

Your insurance policy number appears on your coverage documents and most correspondence you receive from us. You may also find it on your ID card. Or, simply contact a customer service representative at 1-800-228-9100. For annuities, please call 1-800-720-2891. You'll be asked to provide your full name, address and date of birth when you call.