My Account

FAQs

Why Sign Up?
  • Service is available 24 x 7
  • Pay your bill online
  • Request service
  • View policy information
  • Sign up for Automatic Bank Withdrawal
  • And more...

Most customers with an active policy can sign up for an online account.

Currently, the service is not available for customers who only have the following policy kinds:

  • Hospital/Medical/Surgical
  • Major Medical

To sign up for online account access, you will need the following information:

  • Your first and last name as they appear on the billing statement or policy
  • Date of birth of the owner's
  • ZIP Code of the owner's
  • The policy number as it appears on the billing statement or policy

    9 digit (without check digit) ######### or ###-###-###

    10 digit (with check digit) ###-###-###-#

    InsPro 10 digit (without dashes) N#########

From the log in page, select the Forgot User ID or Forgot Password links.

Forgot User ID: you will be sent an email with your username.
Forgot Password: you will be sent a link to reset your password.

You can view the payment due date and premium amount for most policies online. If you own a Hospital/Medical/Surgical or Major Medical policy, please contact the customer service number listed in Contact Us.

Can I make payments online?

Yes, you can make payments online with a credit card or your personal bank account.

Can I make a partial payment on a policy?

No, we do not accept partial payments on an individual premium due.

What personal information can I change online?

You can change your address, phone number and email address.

For other changes, like name changes or age correction, go to Customer Forms.

How do I change my User ID or Password?

You can change your User ID or Password by selecting My Profile.

How do I cancel my online account?

You may cancel your online account at any time by choosing the Cancel My Account option under My Profile / Account Information.

What if I have questions?

If you have other questions, fill out the online contact form or call us at 1-800-825-4141, 8 a.m. and 5 p.m. (Central Time), Monday - Friday.