FAQs

Why Sign Up?

 

  • Service is available 24 x 7
  • Pay your bill online
  • Request service
  • View policy information
  • Sign up for Automatic Bank Withdrawal
  • And more...

 

Who can have an online account?

Most customers with an active policy can sign up for an online account.

Currently, the service is not available for customers who only have the following policy kinds:

  • Hospital/Medical/Surgical
  • Major Medical

What information do I need to sign up?

To sign up for online account access, you will need the following information:

  • Your first and last name as they appear on the billing statement or policy
  • Date of birth of the owner's
  • ZIP Code of the owner's
  • The policy number as it appears on the billing statement or policy

    9 digit (without check digit) ######### or ###-###-###

    10 digit (with check digit) ###-###-###-#

    InsPro 10 digit (without dashes) N#########

What if I forget my User ID or Password?

From the log in page, select the Forgot User ID or Forgot Password links.

Forgot User ID: you will be sent an email with your username.
Forgot Password: you will be sent a link to reset your password.

What policies can I view online?

You can view the payment due date and premium amount for most policies online. If you own a Hospital/Medical/Surgical or Major Medical policy, please contact the customer service number listed in Contact Us.

Can I make payments online?

Yes, you can make payments online with a credit card or your personal bank account.

Can I make a partial payment on a policy?

No, we do not accept partial payments on an individual premium due.

What personal information can I change online?

You can change your address, phone number and email address.

For other changes, like name changes or age correction, go to Customer Forms.

How do I change my User ID or Password?

You can change your User ID or Password by selecting My Profile.

How do I cancel my online account?

You may cancel your online account at any time by choosing the Cancel My Account option under My Profile / Account Information.

What if I have questions?

If you have other questions, fill out the online contact form or call us at 1-800-825-4141, 8 a.m. and 5 p.m. (Central Time), Monday - Friday.